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    Job Summary
  • Salary
    £14625 DOE Yearly
  • Location
    Tamworth, West Midlands
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    26th April 2018
    EMPLOYER
  • Employer Name
    Euro Car Parts
  • Distance from academy
    • 6.3 Miles
    • 16 Minutes
  • Address
    Dordon, Tamworth B78 1SE, UK

Employer Description

Job Description

A once in a lifetime opportunity to join the operational side of the fastest growing largest automotive aftermarket specialist in Europe!

• To assist in the development and implementation of customer and product marketing activity aimed at increasing Euro Car Parts share of the UK vehicle Af-ter Market.
• To assist in the design and implementation of the Euro Car Parts network mar-keting strategy.
• To recommend and implement ways of improving sales / profitability / return on investment, response analysis, through defined marketing & product man-agement activity
• To help ensure the smooth day-to-day running of the marketing team, especial-ly with management of jobs through the department.
• Support Product Marketing and Marketing Department in the active co-ordination and fulfilment of all network marketing activities with particular fo-cus on customer promotions
• Analysing and reporting on marketing activities – including network and cus-tomer feedback.
• Be a central point of contact for the marketing team for customer promotions, rebate buyouts and any other customer reward or incentive.
• Assist the Marketing Programmes Manager in the day-to-day activity of Branch Network Support by answering queries as they arise.
• Assist in cleansing and up-date of the Customer Database.
• To coordinate daily reports with the Promotions Controller for distribution and communication to the branch network.
• Promote a positive image of Euro Car Parts with staff, suppliers and customers at all times.
• Have a pro-active approach towards the Euro Car Parts Network including sup-pliers
• Assist the Marketing Programmes Manager as required

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents).

Desired Skills

  1. Analytical and well organised
  2. Excellent Time Management
  3. Customer Service Focused
  4. Good Communication Skills

Personal Qualities

  1. • Integrity
  2. • Self-starter
  3. • Team Oriented
  4. • Resilient and hard working
  5. • Outgoing and gregarious – happy to get stuck in

Future Prospects

Opportunity for progression onto a higher level apprenticeship and permanent employment

    TRAINING
  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Tamworth

Training

The Customer Service Practitioner apprenticeship programme is designed to provide training to develop excellent interpersonal communication, personal organisation, presentation and self-development skills.
The apprenticeship will include:
• Level 2 Customer Service Practitioner.
• Level 1 Functional Skills English, Maths & ICT (if applicable).
Training and Assessment:
• You will be invited to full-day workshops within your local academy to enrich your learning experience. Some of these will include:
 Business knowledge & understanding
 Delivering against your targets
 Customer journey knowledge
 Business systems and resources
 Providing a positive customer experience
 Personal development plan
• You will also benefit from the following during your apprenticeship:
 X1 CPD workshop
 X1 Masterclass
 X1 End-point assessment preparation workshop

The remainder of your training will be completed within the workplace.

Qualification Gained

Intermediate Apprenticeship (Level 2)

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