Job Summary
  • Salary
    £200 (per week)
  • Location
    Maidstone, Maidstone
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    27th February 2018
  • Employer Name
  • Distance from academy
    • 28.5 Miles
    • 43 Minutes
  • Address
    Canterbury CT1 1HH, United Kingdom

Employer Description

Job Description

Working in our IT support department. Acting as a first point of call for logging calls from Customers. Assigning priority and managing customer expectation of time to resolution.

Working in our IT support department of over 30 engineers you will be attached to one of our 1st or 2nd line IT support teams. Acting as a first point of call for existing clients.

Assigning priority and managing customer expectation of time to resolution.

Problem solving issues using own knowledge and support libraries and seeking advice assistance form colleagues.


Logging of support calls received by phone/email onto the database/ticketing system. 

Working Week

Monday – Friday 8:30am – 5:00pm


Requirements & Prospects


A minimum 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

Excellent verbal communications skills
Excellent computer skills
Customer services skills

Personal Qualities

can do attitude
strong team player
A keen interest in IT is a must

Future Prospects

We would hope the successful candidate would progress within the company to First line support role.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)