Job Summary
  • Salary
    £10,000 Yearly
  • Location
    Kings Cross, London
  • Sector
    Business Admin Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    22nd November 2017
  • Employer Name
    IP Solutions
  • Distance from academy
    • 2.5 Miles
    • 16 Minutes
  • Address
    Bury Street, London EC3A 5AR, United Kingdom

Employer Description

Job Description

As a rapidly growing communications reseller based in the heart, we are looking for a self-motivated & enthusiastic individual to join our mobile support team. Working under Mobile Support Team Leader, you will be responsible for processing orders, applying packages and mobile device support new and existing clients.

Your role within IP Solutions will be varied across multiple functions:

– Processing device and Tariff orders – reporting these orders to the required team member
– Mobile Device support – handling calls and providing basic technical assistance
– Liaising with vendors and other third parties to provide support and occasionally escalate to appropriate team member
– Day 2-day bolt-ons, sim swaps and lost devices
– General administrative support – data handling
– Working under the technical support manager you will also provide support across the department – your role may include working closely with the Manager to meet deadlines and prepare necessary reports and data for the team

Working Week

Monday – Friday 9:00am – 6:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Strong customer service
  2. Knowledge of mobile tariffs and services
  3. Previous experience in a similar role

Personal Qualities

  1. Personable
  2. Confident
  3. Articulate telephone manner
  4. Highly organised
  5. A team player

Future Prospects

A Full time opportunity with the company beyond the apprenticeship

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Kings Cross


The Apprentice will work towards a Level 3 Advanced Apprenticeship for Business and Administration Professionals. The qualifications consist of:
• Advanced Apprenticeship in Business and Administration
• Level 3 Diploma in Business and Administration
• Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)