Job Summary
  • Salary
    £192.30 (per week)
  • Location
    Maidstone, Maidstone
  • Sector
    Infrastructure Technician Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    20th August 2017
  • Employer Name
    Ski Ami
  • Distance from academy
    • 1.0 Miles
    • 5 Minutes
  • Address
    Maidstone ME14 5PP, United Kingdom

Job Description

The IT Support Technician apprentice will be sponsored by the Company, under the government’s apprenticeship scheme, to train to Level 4 Diploma in Professional Competence for IT and Telecoms Professionals (foundation degree level). The apprenticeship will involve a structured course of study, based around the workplace and gradually learning the
PC Technical Support

  • Installation of new hardware and installation and configuration of standard software to Company standards
  • Repairs and troubleshooting hardware and software issues – directly on site at head office but also over the telephone and via Team Viewer for remote users
  • Ensuring software updates are carried out as necessary
  • Ensuring the proper operation of PC’s, laptops, printers and other office equipment at all times across the business


Windows Server and Network Administration

  • Management of users and computers (active directory) on the Microsoft Windows Server platform – setting up new user accounts and email, adding new computers and managing passwords
  • Joining computers to the domain
  • Access controls – managing the security of the systems, setting access controls and permissions
  • Ensuring backups complete as they should and taking responsibility for off-site storage of data
  • Managing and troubleshooting network hardware – router, cabling, patch panel, hubs, desk sockets, network cards
  • Troubleshooting local area network and server issues – directly solving simple issues and investigating and finding solutions for complex problems together with the directors
  • Managing the server external connections and tools – such as AuthSMTP and POP connectors
  • Managing the Exchange database and public folder structures


WAN, VPN and Data Communications

  • Managing the routers, modems, cabling and data lines which create the backbone of the WAN including remote management of sites
  • Firewall configuration
  • Setting up and management of VPN connections both site-to-site connections and dial-up connections from remote users
  • Web server management – including management of the web email server, web based email accounts and DNS records
  • Troubleshooting issues with the ISP’s – such as issues with the data lines or other service providers both in the UK and in France


VoIP Server Support

  • Maintenance of the FreePBX/Asterisk server – ensuring systematic updates of the software, managing ongoing security of the system, troubleshooting issues with voice connectivity
  • Setting up new users and telephone extensions and reconfiguring them as users change
  • Updating the configuration of the telephone system as necessary – including changes to the queues and ring groups, IVR, inbound and outbound call flows, trunks and any other modules of the PBX software as necessary
  • Analysing call costs of different trunk providers and reconfiguring call routing for optimum cost of telecommunications



Systems Administration

  • Continually maintaining and updating the systems documentation including:
    • IT asset register – keeping records of hardware and software changes, licence numbers and locations of equipment
    • User register – maintaining records of user names, passwords, permissions
    • Network documentation – maintaining records of IP addresses, network infrastructure and external resources
  • Maintaining and developing the IT operating procedures – documenting new support information and ensuring the existing procedures are kept up to date
  • Managing the database of licences and software installation files


Cloud Application Support and Development

  • First line support for the bespoke reservation and business management system including user management, user profiles and password management.
  • Liaison with the reservation system software provider for technical issues and developments
  • Provide first line user support and act as liaison between the users and the service providers in respect of the “off the shelf” cloud applications – such as Xero Accounting, PipeDrive, FormDesk, Constant Contact, Joomeo, When I Work, vCards or any other online app which supports the business
  • Set up and configuration of new requirements using these online apps – such as creation of new online forms and update of existing ones in Formdesk or creation of interactive surveys in Constant Contact


Systems Development

  • Design and development of small in-house systems to support ongoing business needs – such as networked Access database systems, or the web based Resort Administration Portal and internal online shop for chalet inventory
  • Technical setup of new websites and domains to support marketing activity
  • Involvement in any major systems development project such as the specification and design of a new reservation system and/or website


Working Week

Monday – Friday 9:00am – 5:00pm (1 hour lunch)


Requirements & Prospects


A minimum 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• You must have achieved at least 5 subjects in GCSE Grades A to C and have at least Grade 5 or “C” at GCSE Maths and English or equivalent.
• A or AS level ICT or Computer Science or an ICT related college course
• Strong interest in IT systems at all levels – covering a range of interests from hardware technical issues to web based application development
• Strong numeric skills – logical thinker – high levels of accuracy and attention to details
• Commitment to personal development to become an integral part of the business at the end of the apprenticeship

Personal Qualities

Positive attitude

Future Prospects

A position at Level 4 is available for the right candidate with a wage increase at the end of the first year

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)