Job Summary
  • Salary
    £131.25 (per week)
  • Location
    Sheffield, Sheffield
  • Sector
    IT level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    27th November 2017
  • Employer Name
    MID Solutions4Documents
  • Distance from academy
    • 9.0 Miles
    • 24 Minutes
  • Address
    Hutcliffe Wood Road, Sheffield S8 0EX, United Kingdom

Employer Description

Job Description

To assist the Service Engineer with effective deployment and training on managed print, copy and scan solutions.
To work closely with the Service Engineer

·         To install, network and configure hardware for customers.

·         To accurately complete all company documentation and return it to the office.

·         To liaise with customers and provide training as required, post installation.

·         To gain the knowledge required, throughout the apprenticeship period to be able to configure hardware and train staff without the support of the Service Engineer.


Team Support

·         Co-ordinate own activities with those of other departments and other centre personnel.

·         Provide support to other department personnel as required.

·         Work with team members to achieve team objectives and provide assistance as needed.

·         To promote a positive company attitude and encourage staff to maintain a high level of moral, be courteous and respectful of fellow company personnel.

·         To carry out any reasonable duty or task if requested by a Manager or Company Director.

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Requires an excellent telephone manner, with the ability to communicate with users at all levels in a calm, confident and professional manner.
  2. The successful candidate will either will work towards a Microsoft or equivalent qualification as well as gaining a wealth of knowledge from MID Solutions 4 Documents Staff and its business partners.
  3. Knowledge of the Managed Print Service industry is desirable, but not essential.

Personal Qualities

  1. Requires an excellent telephone manner with ability to communicate with users at all levels in a calm, confident and professional manner.
  2. Must achieve consistent high levels of customer service and have a desire to constantly enhance client service delivery.
  3. Willing to constantly enhance their own knowledge and actively share that knowledge with others.
  4. Travel is essential – good time management skills required

Future Prospects

Full time position for the correct candidate

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Sheffield for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)