Job Summary
  • Salary
    £127.50 (per week)
  • Location
    Birmingham, West Midlands
  • Sector
    Business Admin Level 3
  • Duration
    12 Months
  • 2 Positions Available
  • Closing Date
    22nd December 2016
  • Employer Name
    Pearl Medical Centre
  • Distance from acadmey
    • 3.5 Miles
    • 11 Minutes
  • Address
    Washwood Heath Road, Birmingham B8 2HB, United Kingdom

Job Description

Excellent opportunity for someone who wants to work in a fast paced environment where no one day is the same. You will work in a team of reception and admin staff within the practice. You will receive and assist patients and direct them to the appropriate service or healthcare professional in a courteous, efficient and effective way.

Job responsibilities:




  • To have a thorough knowledge of all practice procedures
  • To work in accordance of written protocols
  • Pulling/filing notes for surgeries and updating as necessary
  • Filing post in medical records
  • Fax and photocopy as requested




  • Receiving patients, consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary




  • Process appointment requests for today/future appointments from patients by telephone and in person.
  • Deal with visits/requests




  • Registrations of new patients – computer data entry and medical records
  • Process patients’ changes of address – computer data and medical records (have knowledge of practice area)
  • Process repeat prescription requests in accordance with practice guidelines




  • Have working knowledge of telephone/bleep system, during and after hours
  • Cover for telephonist when necessary


Other Tasks


  • Clear rooms after surgeries
  • Ensure building security – have thorough knowledge of doors/windows/alarm
  • Any other tasks allocated by managers





In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.   They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.  They may also have access to information relating to the practice as a business organisation.  All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Working Week

Monday – Friday Post 1; 8.30am to 5pm. (1hour lunch unpaid) Post 2: Monday 12 to 8pm (1hour lunch unpaid) Tuesdays to Fridays 12 to 6.30pm (option of 30 mins or 1 hr lunch unpaid) 37.5 HOURS PER WEEK


Requirements & Prospects


Educated to GCSE level including English and Maths or equivalent

Desired Skills

• Pushto speaking
• Good written skills
• Computer literate
• Awareness of confidentiality
• Customer focused
• Good communication skills
• Able to communicate at all levels
• Excellent interpersonal skills

Personal Qualities

• Understanding team working
• Ability to work on own initiative
• Self-motivated
• Assertive
• Understanding of self-development
• Understanding of how to motivate staff
• Ability to work under pressure
• Good work attendance record
• Good time keeping
• Flexible attitude towards working hours.

Future Prospects

Potential of gaining a permanent position for the right person

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The Apprentice will work towards a Level 3 Advanced Apprenticeship for Business and Administration Professionals. The qualifications consist of:
• Advanced Apprenticeship in Business and Administration
• Level 3 Diploma in Business and Administration
• Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)