Job Summary
  • Salary
    £250.00 (per week)
  • Location
    Fareham, Hampshire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 2 Positions Available
  • Closing Date
    28th July 2017
  • Employer Name
  • Distance from academy
    • 17.3 Miles
    • 27 Minutes
  • Address
    West Street, Fareham PO16 0BG, United Kingdom

Job Description

This is a fantastic opportunity for a driven and technically savvy individual who will work in a small team and be responsible for providing onsite desktop support in a highly-regulated environment. The successful applicant will be required to obtain SC Clearance to carry out the role.
– Investigate, diagnose and repair assigned Incidents and problems

– Provide Level one desktop support in a service desk      environment
– Deploy new workstations

– Install Hardware and Software following documented procedures

– Produce and maintain records

– Adhere to all policy documents including Change & Release

– Liaise with internal and external support teams

– Other duties and projects as directed by Team Lead

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Good, strong all round Desktop Support skills, including supporting users in a Windows domain including Windows 7
• Networking skills such as Ethernet/fibre patching would be ideal
• Current Microsoft server product knowledge including Antivirus protection / software would also be desirable
• These skills are desirable, however, the successful candidate will be provided with full training and development

Personal Qualities

• Excellent communication skills
• Exceptional people and interpersonal skills
• Enthusiastic
• Self-motivated

Future Prospects

Full-time permanent opportunity available on successful completion of the Apprenticeship programme

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Southampton for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)