Job Summary
  • Salary
    £131.25 (per week)
  • Location
    Middlesbrough, Middlesbrough
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    15th December 2017
  • Employer Name
    Northgate Vehicle Hire PLC
  • Distance from academy
    • 15.0 Miles
    • 21 Minutes
  • Address
    Allington Way, Darlington DL1 4QB, United Kingdom

Employer Description

Job Description

Do you want to work for one of the biggest vehicle hire companies in the country? Fantastic opportunity to join a busy IT Department as an IT Service Desk Apprentice. Don’t delay Apply today!
· Responsible for resolving user support issues and the completion of requests to the service desk.

· Provide support to junior Service Desk, IT Operations and Infrastructure personnel.

· Customer focused role with regular communication to a wide IT audience both internal and external.

· Excellent customer service skills desired.

· High level of customer service across telephone support, email communication and in person.

· Basic knowledge and interest in IT required.

· 35 hours a week. Working hours between 07:30 and 18:00 Monday to Friday and occasional weekend work

from 08:00 to 16:00. Some travel and overnight stay may be required, overtime and time or time in lieu will

be discussed.

· Responsible for resolution and management of Incidents or Requests made via the IT Service Desk. This is

done by calls, emails, walk-in visits and site visits.

· Provide a single point of contact for vendors and suppliers in relation to Incidents and Requests.

· Establish and maintain familiarity with in-house systems and IT infrastructure.

· Escalate incidents where necessary, acting as central point of contact between support teams.

· Participate in team projects that enhance quality and efficiency of IT Support. As well as having availability

for ad-hoc site visits which may include overnight stays.

· Provide administration tasks relating to Incidents and Requests including Active Directory and Exchange

· Adhere to process and correctly utilise Service Management tool sets

· Build, and manage the provision of Desktop and Laptop PC’s to the business.

· Maintenance and administration of other hardware such as phones, workshop terminals and tablets.

· Assist with other parts of the IT department, learning new skill sets and assisting with some tasks.



Working Week

35 hours a week between 07.30 and 18.00 Monday to Friday and occasional weekend work from 08.00 to 16.00


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

· Excellent Communication skills and telephone
· Excellent customer service orientation
· Numeracy, literacy and spreadsheet skills
· Strong team player
· Flexible and willing to learn
· Ability to organise and prioritise tasks
· Strong interpersonal skills
· Previous telephone support
· Understanding of technology

Personal Qualities

Positive Attitude

Future Prospects

Permanent Opportunity for the right candidate with progression on to Level 4.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in middlesbrough for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)