Job Summary
  • Salary
    £119.00 (per week)
  • Location
    Hampton Lovett, Droitwich
  • Sector
    Technology Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    10th March 2017
  • Employer Name
    County Infrastructure Service
  • Distance from academy
    • 8.8 Miles
    • 21 Minutes
  • Address
    De Salis Drive, Hampton Lovett WR9 0QE, United Kingdom

Job Description

Do you have a passion for problem solving? Drive straight into your IT career? We are looking for someone who has excellent communication and customer service skills. Working within the support team, the successful candidate will provide first line support on a range of technical issues. Apply now!

Your role as a IT Service Desk Support Analyst will involve the following duties:

  • Monitoring and maintaining the computer systems and networks within an organisation in a tech support role
  • Provide 1st Line support – log technical incidents and action appropriately
  • Supporting with issues such as forgotten passwords, virus’s or email issues
  • Installing and configuring computer systems
  • Diagnosing hardware and software faults
  • Solving technical problems either over the phone and face to face
  • Provide remote support to schools – start with the use of Microsoft Office and other software. Support with a variety of desktops, laptops, printers and scanners.
  • Monitoring and maintaining customer back up systems
  • Creating customer quotations
  • Maintain and update existing documentation on customer networks
  • Aiding with the development of standards
  • Aiding in development and maintenance of internal systems
  • Research and document customer technical issues

Working Week

Monday – Friday Flexible between the hours of 8am-5pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Can cope well working in a fast-paced environment
• Good customer service skills
• Interest in software support
• Basic understanding of internet connectivity and networking would be advantageous
• Knowledgeable in IT and an interest in gaining a career within IT
• Familiar with Office packages
• Driver with access to own vehicle

Personal Qualities

• Enthusiastic individual
• Hardworking
• Supportive

Future Prospects

• Permanent opportunity for the right candidate • Progression to Level 4

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Worcester for up to 8 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Trailblazer – Infrastructure Technician. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English and Maths (if applicable)
• BCS Foundation Certificate in Networking and Architecture Principles (Knowledge Module 1)
• BCS Foundation Certificate in Mobile and Operating Systems (Knowledge Module 2)
• BCS Foundation Certificate in Cloud Services (Knowledge Module 3)
• MTA in Software Development Fundamentals or HTML5 App Development Fundamentals (Knowledge Module 4)
• BCS Foundation Certificate in Business Processes (Knowledge Module 5)

Qualification Gained

Advanced Apprenticeship (Level 3)