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    EMPLOYER
  • Employer Name
    Empactis IT.
  • Distance from academy
    • 19.9 Miles
    • 41 Minutes
  • Address
    Chalgrove OX44 7RW, United Kingdom

Job Description

As an Empactis Software Support Apprentice you will provide both first and second line support of our suite of applications which are used for managing all aspects of employee attendance, health & wellbeing. You will develop a relationship with key contacts at each of our clients ensuring the highest levels of customer satisfaction and maximum us
As an Empactis Software Support Apprentice   you will provide both first and second line support of our suite of applications which are used for managing all aspects of employee attendance, health & wellbeing.

You will develop a relationship with key contacts at each of our clients ensuring the highest levels of customer satisfaction and maximum usability of these business critical systems.

Successful applicants will be diligent, effective communicators that are self-motivated and enjoy solving problems – while previous experience in a customer service or helpdesk role may be beneficial it is these key qualities that are required.

 

 

Responsibilities:

·        Providing the highest quality support to customers via telephone and email.

·        Owning issues and ensuring they are resolved in a timely and satisfactory fashion.

·        Actively seeking assistance from colleagues to expedite issue resolution.

·        Prioritising the support workload balancing both customer & business requirements.

·        Ensuring all activities are accurately recorded for reference and collaboration.

 

Key Skills:

·        Problem Solving – the successful candidate will be able to analyse issues in a methodical manner, formulate potential resolutions and apply these as appropriate. This may include suggesting possible workarounds and escalating to colleagues if required.

 

·        Communication – excellent verbal & written communication skills will be required to ensure you can simplify the explanation of potentially complex information to users that are not highly technical.

 

·        Relationships – the successful candidate will be able to develop and maintain friendly and professional relationships with both customers and colleagues.

 

·        Administration – excellent time management with good organisational skills and attention to detail are required to deliver the necessary levels of service.

 

·        Technical Knowledge – specific technical knowledge is not essential, however an understanding of I.T., programming or databases would be beneficial.

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

A minimum 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

Computer Literate
Reliable
Keen to learn

Personal Qualities

Positive Attitude
Enthusiastic
Self motivated

Future Prospects

Permanent opportunity possible at the end of Apprenticeship or Progression to Level 4

    TRAINING
  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Reading

Training

Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Reading for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)

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