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    Job Summary
  • Salary
    £10816 Yearly
  • Location
    Reading, Reading
  • Sector
    IT level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    12th January 2018
    EMPLOYER
  • Employer Name
    EMPACTIS LTD
  • Distance from academy
    • 20.0 Miles
    • 40 Minutes
  • Address
    Chalgrove OX44 7RW, United Kingdom

Employer Description

Job Description

As an Empactis Software Support Apprentice you will provide both first and second line support of our suite of applications which are used for managing all aspects of employee attendance, health, and wellbeing.

As an Empactis Software Support Apprentice   you will provide both first and second line support of our suite of applications which are used for managing all aspects of employee attendance, health & wellbeing.

You will develop a relationship with key contacts at each of our clients ensuring the highest levels of customer satisfaction and maximum usability of these business-critical systems.

Successful applicants will be diligent, effective communicators that are self-motivated and enjoy solving problems – while previous experience in a customer service or helpdesk role may be beneficial it is these key qualities that are required.

Responsibilities:

  • Providing the highest quality support to customers via telephone and email.
  • Owning issues and ensuring they are resolved in a timely and satisfactory fashion.
  • Actively seeking assistance from colleagues to expedite issue resolution.
  • Prioritising the support workload balancing both customer & business requirements.
  • Ensuring all activities are accurately recorded for reference and collaboration.

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Computer literate
  2. Reliable

Personal Qualities

  1. Positive attitude
  2. Enthusiastic
  3. Self-motivated
  4. Keen to learn

Future Prospects

Possibility to progress within the business.

    TRAINING
  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Reading

Training

Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)

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