Job Summary
  • Salary
    £10,000 Yearly
  • Location
    Southampton, Southampton
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    7th February 2018
  • Employer Name
    123 Insight Limited
  • Distance from academy
    • 8.5 Miles
    • 27 Minutes
  • Address
    The Sawmills, Durley SO32 2EJ, United Kingdom

Employer Description

Job Description

This is a fantastic development opportunity for a technically savvy individual who wants to get into an IT software related position and grow with a well-established, forward-thinking company.
  • Training position within the support team leading to full time employment
  • Answering customer support calls and giving technical advice on 123insight software
  • Performing remote installs and upgrades
  • Testing new releases of software
  • Investigation of software bugs
  • Issuing new licences and monthly serial codes
  • Assisting with the on-going development of the software
  • Administration duties
  • Perform additional duties as required by 123 Insight.

*Appropriate training will be provided


Working Week

Monday – Friday 8:30am – 5:00pm


Requirements & Prospects


A minimum 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Good IT Knowledge – specifically MS Office applications, some SQL knowledge beneficial
• Attention to detail
• Be customer focused and be passionate about delivering excellent customer service
• Attention to detail combined with a common-sense approach
• Troubleshooting, analytical & problem solving skills

Personal Qualities

• Outgoing personality
• Ability to operate in a busy and challenging environment
• Willingness to learn, with a positive attitude and drive to take on new responsibilities

Future Prospects

Full-time permanent opportunity on successful completion of the Apprenticeship programme

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Southampton for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)