Job Summary
  • Salary
    £140.60 (per week)
  • Location
    Wellingborough, Northamptonshire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    10th March 2017
  • Employer Name
  • Distance from academy
    • 14.2 Miles
    • 20 Minutes
  • Address
    Vaux Road, Finedon Road Industrial Estate, Wellingborough NN8 4TG, United Kingdom

Job Description

Are you looking for an exciting opportunity within the IT industry? My client is looking for a passionate and ambitious individual who wants to learn and become a fundamental part of a growing business! Apply today to find out more!

Your duties will include:


  • Answer the phones to customers and log IT issues in to Autotask
  • Go through a fault find step process to diagnose IT problems and resolve them
  • If cannot resolve straight away, take their details and call them back or escalate to senior engineer
  • T training through:
    • Steve Souch
    • Technology books & videos
  • Manage social media posts
  • Order stationery & supplies
  • Eventually visiting clients to diagnose problems on site and install new equipment
  • Build relationships with the customers and understand each of them on an individual basis
  • Communicate face to face on site with customers
  • Ensure all customers have a resolution within a quick timeframe or informed of the progress
  • Return all calls to customers in a timely manner
  • Manage day to day administration
  • Diagnosing and fixing hardware and software issues
  • Due to location – must be a driver or close to passing test

Working Week

Monday – Friday 9:00am – 5:30pm 37.5 hours per week


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Computer literate
• Great communication skills
• Great customer service skills

Personal Qualities

• Confident with excellent customer service skills
• Technically minded (prior experience not required)
• Ability to multi-task and prioritise workload
• Driving Licence and vehicle due to the customer’s visits (expenses paid)
• Well-presented and professional
• Intuition and self-driven to succeed

Future Prospects

To become a pivotal part of the business in its growth and development.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Northampton for up to 8 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Trailblazer – Infrastructure Technician. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English and Maths (if applicable)
• BCS Foundation Certificate in Networking and Architecture Principles (Knowledge Module 1)
• BCS Foundation Certificate in Mobile and Operating Systems (Knowledge Module 2)
• BCS Foundation Certificate in Cloud Services (Knowledge Module 3)
• MTA in Software Development Fundamentals or HTML5 App Development Fundamentals (Knowledge Module 4)
• BCS Foundation Certificate in Business Processes (Knowledge Module 5)

Qualification Gained

Advanced Apprenticeship (Level 3)