• Employer Name
    InControl Marketing
  • Distance from academy
    • 19.5 Miles
    • 38 Minutes
  • Address
    Offenham WR11 8JJ, United Kingdom

Job Description

We are looking for someone who is energetic, proactive, patient, diligent, a quick learner who is positive and has a keen eye for detail. You’ll play a crucial part in delivering fanatical support to our clients and our internal team. We work in a fast-paced customer centric environment, one that’s as rewarding as it is demanding.

Within this role, duties will include but not limited to;

– Deal with incoming phone calls and emails from end users.

– Log issues, perform basic fault finding and escalate technical problems where necessary.

– Identify gaps in software functionality and opportunities to improve the product and service.

– Check on progress of issues and keep the team and the customer informed at all times.

– Advise our customers on how to improve their own working practices to take advantage of new software features.

– Ability to work on multiple concurrent systems under pressure & meet deadlines


Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths and English (or equivalents)

Desired Skills

▪ Strong interpersonal and written/spoken communication skills
▪ Excellent time management
▪ Previous experience in a help desk or customer support role
▪ Good overall IT knowledge including Microsoft Windows, Excel and Word.

Personal Qualities

▪ Good personal organisational skills and able to work under own initiative
▪ Excellent customer service skills – friendly, helpful and proactive.

Future Prospects

Full time role for the appropriate candidate.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Birmingham for 16 days of training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard –Software Development Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 – Software Development Methodologies Part 1 (Introduction)
• Knowledge Module 2 – Programming Part 1 (Introduction)
• Knowledge Module 1 – Software Development Methodologies Part 2 (Plus Exam)
• Knowledge Module 2 – Programming Part 2 (Plus Exam)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)