Job Summary
  • Salary
    £6825 Yearly
  • Location
    Birmingham, Birmingham
  • Sector
    Infrastructure Technician Level 3
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    23rd March 2018
  • Employer Name
  • Distance from academy
    • 1.4 Miles
    • 7 Minutes
  • Address
    Rocky Lane, Birmingham B6 5RQ, UK

Employer Description

Job Description

Are you interested in an IT support role? Want a career as an IT apprentice? Look no further we are looking to recruit an IT Support apprentice, Interested? Apply now!

First Line Support:

Providing 1st line technical support, answering support queries via phone & email
log & prioritise system & user support calls for the second line support team
Carrying out user administration and set up
Recording and actioning faults as reported
Determining the nature of faults and the steps required to rectify it
Using remote control software tools to provide fault resolution and diagnosis
Excellent communication skills
Good problem solving skills
Good organisational skills

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Computer literate
  2. Work independently
  3. Problem solver

Personal Qualities

  1. Good communication skill
  2. Quick learner
  3. Customer service skills

Future Prospects

Potentially full time position.

  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Birmingham for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:

Level 2 Functional Skills English and Maths (if applicable)
Knowledge Module 1 - Networking and Architecture
Knowledge Module 2 - Mobile and Operating Systems
Knowledge Module 3 - Cloud Services
Knowledge Module 4 - Coding and Logic
Knowledge Module 5 - Business Processes
One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)