Job Summary
  • Salary
    £150 (per week)
  • Location
    Derby, Derby
  • Sector
    IT level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    28th November 2017
  • Employer Name
    IT Helpdesk Limited
  • Distance from academy
    • 12.7 Miles
    • 26 Minutes
  • Address
    Uxbridge Street, Burton-on-Trent DE14 3LA, United Kingdom

Employer Description

Job Description

Are you an IT wizard? An exciting opportunity has arisen for the right candidate to join an IT Services company based in Burton On Trent. The company ‘IT Helpdesk Limited’ are now looking for an IT support and Software Technician to join their growing team, so could this be you?
Typical daily roles and responsibilities will include but are not necessarily limited to the following:


·         To Answer the phone to customers and deal with queries that are I.T. or sales related

·         Use Remote Access to take control of client machines to check connectivity, re-install hardware drivers etc

·         Onsite/Workshop – Computer Repair, Upgrades, Virus/Malware Removals, Data Backup/Recovery and basic networking

·         Managing and maintaining windows 7/8/10 and apple devices

·         Hardware/Software – Installation, troubleshooting and maintenance of Server, Workstation, printers and many other peripherals.

·         Assisting with CCTV; configuration, diagnostics and installation (IP & Analogue  Camera’s)

·         Project managing website development.

·         Liaising with 3rd parties to ensure all IT related issues are solved

·         Microsoft/Office 365 migration, integration and maintenance



Our client would preferably like a candidate who could drive, however if the candidate is learning or shows a desire to drive, this would also be acceptable.

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


Ideally a minimum 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Some prior Knowledge of IT hardware, software and networks is desired
  2. Strong communication skills both written & verbal is essential

Personal Qualities

  1. Flexible & adaptable – you will work with a whole range of clients with different requirements
  2. Thick skinned – A client may become irate that there systems are down – it is crucial that you don’t get flustered
  3. Hardworking and reliable

Future Prospects

For the right candidate the opportunity to progress onto the level 4 programme or a full-time position will be available.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Derby for up to 8 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Trailblazer – Infrastructure Technician. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English and Maths (if applicable)
• BCS Foundation Certificate in Networking and Architecture Principles (Knowledge Module 1)
• BCS Foundation Certificate in Mobile and Operating Systems (Knowledge Module 2)
• BCS Foundation Certificate in Cloud Services (Knowledge Module 3)
• MTA in Software Development Fundamentals or HTML5 App Development Fundamentals (Knowledge Module 4)
• BCS Foundation Certificate in Business Processes (Knowledge Module 5)

Qualification Gained

Advanced Apprenticeship (Level 3)