Job Summary
  • Salary
    £131.25 (per week)
  • Location
    Rayleigh, Rayleigh
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    29th August 2017
  • Employer Name
    Spider Web Systems
  • Distance from academy
    • 12.1 Miles
    • 20 Minutes
  • Address
    Rayleigh SS6 9RS, United Kingdom

Job Description

Based in Rayleigh, this is a fantastic opportunity to join a company providing IT Support to businesses in Essex and throughout the UK. SpiderWeb are looking to recruit an hardworking and focussed Apprentice to join their growing business.
You will be an enthusiastic, practical and eager to learn apprentice, who thinks outside the box within a busy environment.

For the right candidate there is potential for progression on completion of the Advanced IT Level 3 apprenticeship. Also with the option of progression onto Level 4 with the company.

You will be part of a busy team and responsibilities will include:

·         Working closely with the IT Support and Technician Team.

·         First point of contact for clients.

·         Provide users with General 1st line support and troubleshooting.

·         Be able to carry out problem solving using your own initiative to resolve issues.

·         Escalate support calls to senior team members and keep users informed on the progress of their issues.

·         Fielding calls and emails relating to network and desktop support along with IT procurement.

·         Accurately record all calls and requests into the IT helpdesk application.

·         Carry out and assist with day to day support on servers, workstations, monitors & laptops.

·         Visit clients with engineers off site to observe and assist with methods and support.

·         Maintain support logs and regular updates to management on outstanding issues.

·         In time independently visiting clients off site for basic PC installations and other projects.


Working Week

Monday – Friday 9:00am – 5:30pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths and English (or equivalents)

Desired Skills

• Windows XP & Windows 8.
• Building of pcs/Repairing of hardware – Desirable
• Knowledge of removing viruses/Trojans/malware.
• To be confident, professional and articulate when speaking with clients via Telephone, email and face to face.
• Analytical Thinking and Organised.
• Good ICT skills.
• Able to establish good relationships.
• Distinguish when to act independently and when to seek advice.

Personal Qualities

• Punctual.
• Time Management.
• Approachable and friendly manner.
• Confident

Future Prospects

Potential of advancement onto Level 4 or full-time employment.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Chelmsford for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)