Job Summary
  • Salary
    £10,000 Yearly
  • Location
    Birmingham, Birmingham
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    7th January 2018
  • Employer Name
    2LOGIC Ltd
  • Distance from academy
    • 21.8 Miles
    • 27 Minutes
  • Address
    Four Ashes WV10 7DB, United Kingdom

Employer Description

Job Description

Are you interested in an IT role? Want a career as an IT apprentice? Look no further we are looking to recruit an IT apprentice, Interested? Apply now!
Any candidate should demonstrate the below:


  • Has had at least a year in the workplace
  • Demonstrative troubleshooting skills and an obvious enthusiasm for IT
  • Who are comfortable in dealing with others in person or over the telephone.  This would be a customer facing role.
  • Driving Licence is a huge plus.

IT Support Technician role:

·         installing and configuring computer hardware operating systems and applications;

·         monitoring and maintaining computer systems and networks;

·         talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;

·         troubleshooting system and network problems and diagnosing and solving hardware or software faults;

·         replacing parts as required;

·         providing support, including procedural documentation and relevant reports;

·         following diagrams and written instructions to repair a fault or set up a system;

·         supporting the roll-out of new applications;

·         setting up new users’ accounts and profiles and dealing with password issues;

·         responding within agreed time limits to call-outs;

·         working continuously on a task until completion (or referral to third parties, if appropriate);

·         prioritising and managing many open cases at one time;

·         rapidly establishing a good working relationship with customers and other professionals, such as software developers;

·         testing and evaluating new technology;

·         conducting electrical safety checks on computer equipment.


Working Week

Monday – Friday 9:00am – 5:30pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Computer literate
  2. Work independently
  3. Problem solver
  4. Knowledge of IT components

Personal Qualities

  1. Good communication skill
  2. Quick learner
  3. Willing to learn
  4. Customer Service skills

Future Prospects

Potentially full time position.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Birmingham for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)