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    Job Summary
  • Salary
    £131.25 (per week)
  • Location
    Birmingham, Birmingham
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    30th November 2017
    EMPLOYER
  • Employer Name
    Central IT Support
  • Distance from academy
    • 20.4 Miles
    • 26 Minutes
  • Address
    Shirley B90 8AJ, United Kingdom

Employer Description

Job Description

Are you interested in an IT Technician role? Want a career as an IT apprentice? Look no further we are looking to recruit an IT Support Technician apprentice, Interested? Apply now!

As a member of our support team, you will be required to:

  • Provide 1st line technical support by answering support queries via Phone & Email
  • Maintain a high degree of customer service for all support queries.
  • Escalate more complex calls to 2nd & 3rd line support.
  • installing and configuring computer hardware operating systems and applications;
  • monitoring and maintaining computer systems and networks;
  • troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • replacing parts as required;
  • setting up new users’ accounts and profiles and dealing with password issues;
  • responding within agreed time limits to call-outs;
  • working continuously on a task until completion (or referral to third parties, if appropriate);

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

A minimum 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

Computer literate
Work independently
Problem solver
Knowledge of Building computers and repairing

Personal Qualities

Good communication skill
Quick learner
Willing to learn
Practical / hands on

Future Prospects

Potentially full time position.

    TRAINING
  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Birmingham

Training

Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)

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