Job Summary
  • Salary
    £168.75 (per week)
  • Location
    Nottingham, Nottinghamshire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    14th August 2017
  • Employer Name
  • Distance from academy
    • 13.1 Miles
    • 24 Minutes
  • Address
    Nottingham NG10 2FY, United Kingdom

Job Description

Are you a practical problem solver? Our client is an IT Support company based in Sawley & they are looking for another IT apprentice to join their team. You will provide 1st & 2nd line support and telecoms management, to clients regarding; hardware, software & technical issues.

Typical Roles and Responsibilities may include but aren’t limited to the following:

Technical Support

• Providing 1st Line IT support for clients as and when raised
• Desktop Support for colleagues
• Setting up new user accounts
• Software Installation
• Network cabling
• Phone system installation
• Troubleshoot IT related issues such as checking internet connection, logging in to the router.
• Fault diagnostics on hardware/software faults

The candidate will report directly to the company directors but will work very closely with the existing Technical Support team.

Working Week

Monday – Friday 9:00am – 5:00pm 37.5 Hours per week


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Some prior Knowledge of IT hardware, software and networks is desired
• Strong communication skills both written & verbal is essential

Personal Qualities

• Flexible & adaptable – you will work with a whole range of clients with different requirements
• Thick skinned – A client may become irate that there systems are down – it is crucial that you don’t get flustered
• Hardworking and reliable
• Effective problem solver

Future Prospects

For the ideal candidate, progression onto the IT level 4 apprenticeship is a pathway, that could be available

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Derby for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)