• Employer Name
    Hanlon Software solutions
  • Distance from academy
    • 1.5 Miles
    • 8 Minutes
  • Address
    Nottingham NG1 3LZ, United Kingdom

Job Description

One of Nottinghams leading software houses is seeking an apprentice to join the support team.
Job Purpose

To be a part of the professional help desk team that provides support to our customers and help resolve issues they may have using our software. The responsibilities comprise answering calls received from customers, planning, organizing, and prioritizing work and ensuring that a high quality of service is delivered to our customers. The job is therefore a crucial role in achieving the mission of our business.

Key responsibilities

1.      First port of call for all client queries and problems either through email or by telephone

2.      Provide assistance with resolving the problem or direct them to the appropriate personnel.

3.      Make sure that all the issues have been addressed and directed properly, and that they are in compliance with operational rules and procedures.

4.      Basic account administration tasks such as password re-setting and adding / changing users.

5.      Software configuration tasks

6.      Makes sure that all relevant documentation is maintained.

7.      Test new software builds to make sure that they are bug free before it is sent to customers.

8.      Liaise with the development team to ensure software builds are working as designed.

9.      Write new software release notes and send them out to customers.

10.   Develop SQL scripts to update and query data files.


Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths and English (or equivalents)

Desired Skills

(training will be given)
• SQL Server Query (training will be given)
• Knowledge of Windows Server (training will be given)
• Knowledge of Visual Studio
• Proficient with IT, especially Microsoft Office products

Personal Qualities

• Well organised and logical
• Good communication skills, both verbally and written
• Good team player

Future Prospects

Full permanent prospects

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in for 16 days of training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard –Software Development Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 – Software Development Methodologies Part 1 (Introduction)
• Knowledge Module 2 – Programming Part 1 (Introduction)
• Knowledge Module 1 – Software Development Methodologies Part 2 (Plus Exam)
• Knowledge Module 2 – Programming Part 2 (Plus Exam)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)