Job DescriptionDo you enjoy IT and problem solving? Are you looking to work for a growing company offering training and support? Are you the ‘go to’ person at home for friends/family with IT issues? Do you enjoy working out how things work and fixing issues?
You will be required to undertake a variety of tasks and gain all round experience within a technical environment including:
Handling of customer support enquiries on the telephone and through email.
Working towards technical accreditations
Project Management and working within strict deadlines
Evaluating new technologies
Deployment of technical IT proposals, this could include Microsoft Deployments or Virtualisation proposals
Extensive use of Microsoft Word, Excel, SharePoint, Project and Outlook and other software packages
Administrative duties as necessary
We are looking for a bright, keen individual whom is willing and able to learn a wide range of skills. Our company will provide additional training through a variety of methods online, on the job or classroom based where appropriate, over and above the externally provided training as part of the apprenticeship scheme.
The successful individuals will be trained and supported to make useful contributions in the following areas:
Customer Service, including telephone support, Customer liaison
Windows Network, Server & Workstation Administration
Maintaining IT equipment and systems
Windows networking fundamentals
Testing IT systems
Correspondence via email and conventional mail
Any other areas of technical competency required
In addition they may be called upon to do other duties as demand occurs.
Working WeekMonday – Friday 9:00am – 5:00pm
Requirements & Prospects
QualificationsIdeally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)
Desired SkillsCustomer service, computer literate
Personal QualitiesAmbitious, positive attitude, looking for career progression, willing to learn, a team player, committed, able to demonstrate the ability to use own initiative, interest in IT and technology
Future ProspectsTo progress to level 4
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)