Job Summary
  • Salary
    £119.00 (per week)
  • Location
    Cannock, Staffordshire
  • Sector
    Technology Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    13th December 2016
  • Employer Name
    Data Systems
  • Distance from acadmey
    • 16.4 Miles
    • 28 Minutes
  • Address
    Hednesford WS12 2FN, United Kingdom

Job Description

Do you enjoy IT and problem solving? Are you looking to work for a growing company offering training and support? Are you the ‘go to’ person at home for friends/family with IT issues? Do you enjoy working out how things work and fixing issues?

You will be required to undertake a variety of tasks and gain all round experience within a technical environment including:

 Handling of customer support enquiries on the telephone and through email.

 Working towards technical accreditations

 Project Management and working within strict deadlines

 Evaluating new technologies

 Deployment of technical IT proposals, this could include Microsoft Deployments or Virtualisation proposals

 Extensive use of Microsoft Word, Excel, SharePoint, Project and Outlook and other software packages

 Administrative duties as necessary


We are looking for a bright, keen individual whom is willing and able to learn a wide range of skills. Our company will provide additional training through a variety of methods online, on the job or classroom based where appropriate, over and above the externally provided training as part of the apprenticeship scheme.


The successful individuals will be trained and supported to make useful contributions in the following areas:

 Customer Service, including telephone support, Customer liaison

 Windows Network, Server & Workstation Administration

 Maintaining IT equipment and systems

 Windows networking fundamentals

 Testing IT systems

 Correspondence via email and conventional mail

 Any other areas of technical competency required

 In addition they may be called upon to do other duties as demand occurs.

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

Customer service, computer literate

Personal Qualities

Ambitious, positive attitude, looking for career progression, willing to learn, a team player, committed, able to demonstrate the ability to use own initiative, interest in IT and technology

Future Prospects

To progress to level 4

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Tamworth for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English, Maths, ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)