Job Summary
  • Salary
    £14999 Yearly
  • Location
    Chesterfield, Derbyshire
  • Sector
    Customer Services Level 2
  • Duration
    13 Months
  • 1 Position Available
  • Closing Date
    28th February 2018
  • Employer Name
    Merlin Business Software Ltd
  • Distance from academy
    • 13.6 Miles
    • 30 Minutes
  • Address
    Chesterfield S41 8ND, United Kingdom

Employer Description

Job Description

This is an excellent opportunity to work for an established software company with over 40 years’ experience, based in Chesterfield, Derbyshire. You will be providing direct assistance to the leaders of two busy departments; Customer Services and Engineering.

A diverse role, providing assistance to the leaders of two busy departments – Customer Services and Engineering.

• Assisting the Engineering Manager with the creation of Technical Hardware Quotes
• Assisting both departments with the planning and scheduling of work and meetings
• Supporting both departments with customer liaison, including responding to emails and answering telephone calls, handling queries and logging complaints
• Assisting the Customer Service Co-ordinator with the management of issues and reports
• Conducting basic administrative tasks such a copying and filing

Working Week

Monday – Friday 9:00am – 5:30pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. • Excellent communication skills, both verbal and written
  2. • Ability to multi-task, prioritise and organise work and manage time effectively
  3. • Problems analysis and problem resolving
  4. • Proficiency with MS Office
  5. • Ability to read and understand technical information – preferable, although not essential
  6. • Customer Service Orientation
  7. • Attention to detail and accuracy

Personal Qualities

  1. • A positive attitude: a ‘can do’ approach, good work ethic and willingness to learn
  2. • Good personal presentation
  3. • Honesty and integrity
  4. • Reliability
  5. • Timekeeping and personal organisation
  6. • Team working, collaboration and co-operation
  7. • Flexibility

Future Prospects

Permanent opportunity for the right candidate, progression to Level 3.

  • Apprenticeship Length
    13 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Qualification Gained

Intermediate Apprenticeship (Level 2)