Job Summary
  • Salary
    £222 (per week)
  • Location
    Derby, Derbyshire
  • Sector
    Technology Level 3
  • Duration
    15 Months
  • 2 Positions Available
  • Closing Date
    26th December 2016
  • Employer Name
    Nowcomm Ltd
  • Distance from acadmey
    • 2.8 Miles
    • 10 Minutes
  • Address
    Stanier Way, Chaddesden, Derby DE21 6BF, United Kingdom

Job Description

Are you looking for a career in Computer Networking & IT Technical Support? Based in Derby, you will support clients & colleagues in areas such as fault diagnostics, hardware support & networking whilst working toward recognised Cisco qualifications

Nowcomm is looking for an enthusiastic apprentice to work within their support team at the offices located just off Pride Park in Derby City Centre.


Reporting to the NOC (Network Operations Centre) Team Leader, successful applicants will be required primarily to provide network support services to existing customers and colleagues, as well as to participate in the design and implementation of projects for customers throughout the UK.


Day to day duties may include but not necessarily limited to:


  • 1st Line IT Technical Support
  • Network Administration, e.g. Active Directory, Group policies etc.
  • Keeping clients updated of progress on IT support
  • Assist with set-up of client PC’s and servers under supervision
  • Assist with set-up of internal systems and cloud infrastructure under supervision
  • Trouble shooting
  • Fault diagnostics
  • Remote access of customers’ computer systems to resolve issues
  • Remote access to assist with the installations of both software and drivers for hardware for MS Office
  • Assisting colleagues with any internal IT Support queries


Full training and support will be provided as part of the 12 month apprenticeship)

Working Week

Either Monday – Friday 8 – 4.30 or Monday – Friday 9 – 5.30 40 hours per week


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Some prior knowledge of Networking is desirable
• Knowledge of computer hardware and peripherals
• Problem solving skills
• Excellent communication skills
• A strong academic background is desirable

Personal Qualities

• Proactive – strong use of initiative
• Enthusiastic
• Reliable
• Mature

Future Prospects

Nowcomm are looking to progress successful, hardworking apprentices onto a full-time role in the business upon successful completion of the apprenticeship.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Derby for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 4 Trailblazer – Infrastructure Technician. The qualifications consist of:
• City & Guilds Higher Apprenticeship in IT, Software, Web and Telecoms
• L4 Diploma in ICT Professional Competence
• L4 Diploma in ICT Systems and Principles
• BCS Foundation Certificate in Digital Network Resilience (Knowledge Module 2)
• BCS Foundation Certificate in Business Environment for IT (Knowledge Module 3)
• CompTIA Network plus (N10-006) Exam (Proxy Vendor Certification for Knowledge Module 1)

Qualification Gained

Higher Apprenticeship (Level 4)