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    Job Summary
  • Salary
    £7280 Yearly
  • Location
    Nottingham, Nottingham
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    29th November 2017
    EMPLOYER
  • Employer Name
    Digital Evolutions
  • Distance from academy
    • 4.2 Miles
    • 15 Minutes
  • Address
    Wollaton Road, Beeston NG9 2NZ, United Kingdom

Employer Description

Job Description

One of Nottinghams leading IT service and support specialists is seeking a talented individual to join their team as a technical support apprentice. With an ever changing world of technology, we need to ensure that we can continue to provide a quality service to our clients for all IT functions.
One of Nottinghams leading IT service and support specialists is seeking a talented individual to join their team as a technical support apprentice.

With an ever changing world of technology, we need to ensure that we can continue to provide a quality service to our clients for all IT functions

Typical duties performed

·         1st line support for clients

·         Diagnose faults

·         Remote support to resolve technical issues

·         Provide technical advice and guidance

·         Support development team with initial 1st line support

Ideal candidate will already have a strong understanding of fault diagnosis and excellent customer service skills

Successful candidates will need to undergo an enhanced DBS check

Working hours will be 40 hours between 8am and 6pm ( rota basis)

 

Working Week

Monday – Friday 9:00am – 5:00pm

LOCATION


Requirements & Prospects

Qualifications

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Good fault diagnosis skills
  2. Good all round IT Awareness

Personal Qualities

  1. Strong communicator

Future Prospects

Full permanent prospects.

    TRAINING
  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location
    Nottingham

Training

Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Nottingham for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)

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