Job Summary
  • Salary
    £Depend (per week)
    nt on experience
  • Location
    Guildford, Surrey
  • Sector
    Technology Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    23rd December 2016
  • Employer Name
    Proteus Business Solutions,
  • Distance from acadmey
    • 24.0 Miles
    • 32 Minutes
  • Address
    Oakhanger GU35 9JA, United Kingdom

Job Description

Are you a young person interested in working for a specialist computer technology company? Proteus Business Solutions provides its clients with IT support and associated services needed to run their business, and are currently on the search for the next budding IT Technical Support Engineer Apprentice.

Duties include:

  • Provide technical help and support to clients and staff of PBSL.
  • Build & Configure I.T. Equipment as required.
  • Visit client sites to provide technical services in the form of support or installations.
  • Prioritise work according to the needs of the clients and within contracted SLA’s.
  • Resolve client issues within acceptable timescales and escalate calls as necessary.
  • Answer incoming support calls timely and professionally.
  • At all times ensure the clients data integrity and security.
  • Record all work accurately on the company’s timesheet system. Maintain and develop the company’s support system and knowledge base.
  • Monitor workloads and report on any issues affecting the ability to complete tasks on time.
  • Respond to client request for sales related queries.
  • Undertake ongoing training to continue to further your skills as the market demands.
  • Develop ideas for improving the support process.
  • Ensure your work area is kept clean and tidy.

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Microsoft Windows Desktop Operating Systems
• Microsoft Windows Server Operating Systems
• Microsoft and other commonly used Windows applications Some knowledge of DOS and other legacy systems.
• Hardware building and configuration
• TCP/IP networking
• Router and VPN configuration
• Problem Solving and Diagnostics
• Data and Network Security
• Data Analysis and Recovery including the general use of SQL

Personal Qualities

• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit.
• A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with clients at all levels of management.
• Reliable, tolerant, and determined.
• Good communicator, able to see things from the other person's point of view.
• Well-presented and business like.
• Sufficiently mobile and flexible to travel up to a few days a month within the UK.
• Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player.

Future Prospects

Permanent opportunity for the right candidate.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Guildford for up to 8 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Trailblazer – Infrastructure Technician. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English and Maths (if applicable)
• BCS Foundation Certificate in Networking and Architecture Principles (Knowledge Module 1)
• BCS Foundation Certificate in Mobile and Operating Systems (Knowledge Module 2)
• BCS Foundation Certificate in Cloud Services (Knowledge Module 3)
• MTA in Software Development Fundamentals or HTML5 App Development Fundamentals (Knowledge Module 4)
• BCS Foundation Certificate in Business Processes (Knowledge Module 5)

Qualification Gained

Advanced Apprenticeship (Level 3)