Job Summary
  • Salary
    £Depend (per week)
    nt on experience
  • Location
    Guildford, Surrey
  • Sector
    Technology Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    31st August 2017
  • Employer Name
    Proteus Business Solutions
  • Distance from academy
    • 24.0 Miles
    • 32 Minutes
  • Address
    Oakhanger GU35 9JA, United Kingdom

Job Description

A specialist computer technology company, Proteus Business Solutions provides its clients with IT support and associated services needed to run their business. Our services cover essentially all areas of IT support and development for your business

Duties include:

    • Develop the skills to provide technical help and support to clients and staff of PBSL.
    • Develop the skills to build & Configure I.T. Equipment.
    • Ability to visit client sites to provide technical services in the form of support or installations.
    • Ability to prioritise work according to the needs of the clients and within contracted SLA’s.
    • Develop the skills to resolve client issues within acceptable timescales and escalate calls as necessary.
    • Ability to answer incoming support calls timely and professionally.
    • At all times ensure the clients data integrity and security.
    • Ability to record all work accurately on the company’s timesheet system.
    • Develop the skills to maintain and develop the company’s support system and knowledge base.
    • Ability to monitor workloads and report on any issues affecting the ability to complete tasks on time.
    • Ability to respond to client request for sales related queries.
    • Ability to undertake ongoing training to continue to further your skills as the market demands.
    • Develop ideas for improving the support process.

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

• Microsoft Windows Desktop and Server Operating Systems
• Problem solving skills in IT
• Computer literate
• Hardware building and configuration

Personal Qualities

• Positive, mature and credible.
• Reliable, tolerant, and determined.
• Good communication skills, strong work ethic and achievement orientated.
• Well-presented and business like.
• Travel up to a few days a month within the UK.
• Team-player with the ability to get on with others.

Future Prospects

Permanent opportunity for the right candidate.

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Guildford for up to 8 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Trailblazer – Infrastructure Technician. The qualifications consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
• L3 Diploma in ICT Professional Competence
• L3 Extended Diploma in ICT Systems and Principles
• Level 2 Functional Skills English and Maths (if applicable)
• BCS Foundation Certificate in Networking and Architecture Principles (Knowledge Module 1)
• BCS Foundation Certificate in Mobile and Operating Systems (Knowledge Module 2)
• BCS Foundation Certificate in Cloud Services (Knowledge Module 3)
• MTA in Software Development Fundamentals or HTML5 App Development Fundamentals (Knowledge Module 4)
• BCS Foundation Certificate in Business Processes (Knowledge Module 5)

Qualification Gained

Advanced Apprenticeship (Level 3)