Job Summary
  • Salary
    £6734 Yearly
  • Location
    Tamworth, Tamworth
  • Sector
    IT level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    11th May 2018
  • Employer Name
    Croft IT
  • Distance from academy
    • 2.0 Miles
    • 8 Minutes
  • Address
    Cavendish, Tamworth B79 7XH, UK

Employer Description

Job Description

Our client who are based in the heart of Tamworth are looking for their next star IT apprentice to start asap. This position is an all-encompassing support role. If you are eager to start your IT career this month with a professional, supportive and busy IT company please get in touch with 3aaa Tamworth now!

Our client are a well established IT company based in Tamworth are looking for an IT apprentice with ambition and drive. Full training will be provided. The main duties will include:

• Handling incoming calls from customers in a professional and friendly manner who have an IT related query
• Helping fix computer problems over the telephone
• Logging all calls on the computer system
• The occasional visit to customer’s sites with an experienced IT engineer should the need arise.
• 1st Line helpdesk support to customers with an IT related issue
• General associated office administration duties such as updating computer systems, sending emails, resolving queries
• Working in a busy, friendly office as part of a team

Working Week

Monday – Friday 9.00 am – 5.00 pm with one hour lunch. 35 hours per week


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

  1. Effective customer care skills
  2. Basic IT skills
  3. Computer literate

Personal Qualities

  1. Positive, enthusiastic, self-motivated
  2. Professional telephone manner
  3. Polite, keen to learn and passionate about IT

Future Prospects

To progress to the level 4 IT apprenticeship programme and to become a permanent member of them whist gaining more experience and knowledge.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship you will be required to attend your academy for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a L3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals.
The qualification will consist of:
• Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms.
• L3 Diploma in ICT Professional Competence.
• L3 Extended Diploma in ICT Systems and Principles.
• Level 2 Functional Skills English, Maths, ICT (if applicable).

On completion of your apprenticeship, you will be awarded a City and Guilds L3 Diploma in Professional Competence for IT and Telecoms Professionals and a L3 Extended Diploma in ICT (Systems & Principles).

Qualification Gained

Advanced Apprenticeship (Level 3)