Job Summary
  • Salary
    £140 (per week)
  • Location
    Birmingham, Birmingham
  • Sector
    Infrastructure Technician Level 3
  • Duration
    15 Months
  • 1 Position Available
  • Closing Date
    1st April 2018
  • Employer Name
    Total IT Services
  • Distance from academy
    • 13.0 Miles
    • 26 Minutes
  • Address
    Elmhurst WS13 8EX, United Kingdom

Employer Description

Job Description

Are you a technology enthusiast who is passionate about carrying IT repairs at home and figuring out how computers work? If you have drive and are keen to start your IT career this could be the role for you. The role will involve all aspects of IT Technician duties for an IT company.
Working for a small, friendly and professional IT company neat Lichfield, the role include:


·       Handling incoming calls from customers who have an IT related query

·       Helping fix computer problems over the telephone

·       Logging all calls on the computer system

·       Going out with an experienced IT Technician to customer’s sites to repair computer problems

·       1st Line helpdesk support to customers with an IT related issue

·       Providing an excellent standard of customer service

·       Using the computer to send emails to customers

·       General associated office administration duties

·       Working in a busy, friendly office as part of a team


Working Week

Monday – Friday 8:30am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths and English (or equivalents)

Desired Skills

Excellent telephone manner, computer literate, customer service

Personal Qualities

Proven keen interest in IT/hardware, motivated, able to work in a busy environment, positive, a team player, able to use own initiative, committed to learning

Future Prospects

To progress to level 4 or become a permanent part of the team

  • Apprenticeship Length
    15 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:
• Level 2 Functional Skills English and Maths (if applicable)
• Knowledge Module 1 - Networking and Architecture
• Knowledge Module 2 - Mobile and Operating Systems
• Knowledge Module 3 - Cloud Services
• Knowledge Module 4 - Coding and Logic
• Knowledge Module 5 - Business Processes
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)
Knowledge Modules are specified by the British Computer Society (BCS)

Qualification Gained

Advanced Apprenticeship (Level 3)