Job DescriptionFantastic opportunity to work for one of the Times top 100 companies to work for list. The Hakim Group is the UK’s fastest growing group of independent optometrists.
To deliver a first line support from various routes including telephone and e-mail.
Offering advice to end users on areas of a bespoke IT software, troubleshooting and ensuring standards are met. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Actively troubleshoot to identify, assess, record, resolve and / or escalate requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
Help to implement and improve processes and procedures within the team allowing strong service focused deliverable’s.
To improve users confidence in the use of computer software, being empathetic to a variety of new and experienced learners needs.
You will manage tasks and activities which may require adjustments to priorities in order to satisfy business needs.
Work within defined deadlines as part of a team and on an individual basis ensuring assigned work is effectively managed.
Any other relevant/related tasks as required by the needs of the business.
Working WeekMonday – Friday 9:00am – 5:30pm
Requirements & Prospects
QualificationsA minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)
- Excellent IT skills
- Team Player
- Strong communication skills
- Keen and willing to learn
- Strong work ethic
- Positive attitude
Future ProspectsOpportunity to progress to Level 4 for the right candidate.
The apprenticeship will include:
• Level 2 Functional Skills English and Maths (if applicable).
• Knowledge Module 1 - Networking and Architecture.
• Knowledge Module 2 - Mobile and Operating Systems.
• Knowledge Module 3 - Cloud Services.
• Knowledge Module 4 - Coding and Logic.
• Knowledge Module 5 - Business Processes.
• One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification).
On completion of the apprenticeship, you will be awarded BCS accredited knowledge modules covering the following topics: Networking and Architecture, Mobile and Operating Systems, Cloud Services, Coding and Logic and Business Processes. You will also receive an industry recognised qualification from Microsoft or CompTIA whilst gaining eligibility to apply to the register of IT Technicians confirming SFIA L3 Professional Competence.
*Knowledge Modules are specified by the British Computer Society (BCS)