Job Summary
  • Salary
    £150-175 (per week)
  • Location
    Reading, Reading
  • Sector
    Business Admin Level 3
  • Duration
    12 Months
  • 1 Position Available
  • Closing Date
    19th April 2018
  • Employer Name
  • Distance from academy
    • 6.6 Miles
    • 19 Minutes
  • Address
    Wokingham RG41 1JX, United Kingdom

Employer Description

Job Description

Answering customers’ incoming telephone calls and correspondence and e-mail while providing first class customer service at all times. Processing customer orders and resolving customer issues or problems to conclusion. Developing/building customer relationships.
  • Develop the skills to work as part of the Customer Services team, providing a high level of customer service to internal and external customers
  • Develop the skills to respond promptly to customer enquiries by telephone, email and direct message
  • Ability to deal with customer enquiries, queries and complaints within SLA timelines
  • Ability to ensure that Customer Services SLAs for incoming calls are met and process customer orders
  • Ability to file, record and store customer information and correspondence for future reference
  • Develop the skills to perform administrative tasks involved in the implementation of new customer accounts on the in-house system
  • Develop the skills to check order shipping methods, transit times and shipping costs
  • Develop the skills to check any outstanding deliveries at the end of the day using the CS Daily Report, and emailing any issues and potential non delivery notices to customers
  • Ability to record any customer issues/complaints
  • Ability to ensure that our customers’ needs are met on time to the required professional standards, while striving to exceed their expectations, both internally and externally
  • Ability to actively support colleagues in their roles and develop strong relationships across the business
  • Ability uphold a flexible approach to work and a positive attitude

Working Week

Monday – Friday 9:00am – 5:00pm


Requirements & Prospects


A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Desired Skills

Attention to detail

 Clear oral and written communication skills

Time management skills

 Open to learning

Personal Qualities

Positive attitude
Good communication

Future Prospects

CBD HEALTH FOODS LTD are a company who will invest in their employees. This position will progress onto a level 4 or full time career on successful completion of the L3 apprenticeship.

  • Apprenticeship Length
    12 Months
  • Training Provider
    Aspire Achieve Advance Ltd
  • Academy Location


The Apprentice will work towards a Level 3 Advanced Apprenticeship for Business and Administration Professionals. The qualifications consist of:
• Advanced Apprenticeship in Business and Administration
• Level 3 Diploma in Business and Administration
• Level 2 Functional Skills English, Maths & ICT (if applicable)

Qualification Gained

Advanced Apprenticeship (Level 3)